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Shipping & Returns

Shipping Policy

1. Shipping Locations

  • We currently ship within the United States only

  • Shipping to P.O. Boxes, APO/FPO addresses, and U.S. territories may be limited due to carrier and lithium-ion battery restrictions

2. Order Processing Time

  • Orders are processed within 1–3 business days after payment confirmation

  • Orders placed on weekends or federal holidays are processed the next business day

  • Orders may require identity or payment verification before shipment

3. Shipping Methods & Carriers

We use reliable U.S. carriers, including:

  • UPS

  • FedEx

  • USPS (limited availability)

Shipping options offered at checkout may include:

  • Standard Shipping

  • Expedited Shipping

  • Overnight Shipping (where available)

4. Estimated Delivery Time

Estimated delivery times begin after order processing:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days

  • Overnight Shipping: 1 business day

Delivery times are estimates and not guaranteed.

5. Shipping Costs

  • Shipping fees are calculated at checkout based on:

    • Destination

    • Shipping method

    • Package weight and value

  • Any applicable shipping promotions will be clearly displayed at checkout

6. Order Tracking

  • Once your order ships, you will receive a tracking number via email

  • Tracking information may take up to 24 hours to update

7. Signature Requirement

  • Due to the high value of laptops, signature confirmation may be required upon delivery

  • Failure to be available for delivery may result in carrier delays or additional fees

8. Lithium-Ion Battery Compliance

  • Laptops contain lithium-ion batteries and are shipped in compliance with:

    • U.S. Department of Transportation (DOT) regulations

    • Carrier-specific hazardous materials policies

  • Air shipment restrictions may apply to certain destinations

9. Shipping Delays

Shipping delays may occur due to:

  • Weather conditions

  • Carrier disruptions

  • High-volume periods (holidays, promotions)

  • Incorrect or incomplete shipping information

In compliance with the FTC Mail Order Rule, customers will be notified of delays and offered the option to cancel for a full refund if shipment cannot occur within the promised timeframe.

10. Incorrect Address or Failed Delivery

  • Customers are responsible for providing accurate shipping information

  • Orders returned due to incorrect address or failed delivery attempts may incur:

    • Additional shipping charges

    • Restocking fees (where applicable)

11. Lost or Damaged Shipments

  • If your laptop arrives damaged or is lost in transit:

    • Notify us within 48 hours of delivery or expected delivery date

    • Provide photos and packaging details for claims

  • We will work with the carrier to resolve the issue and may offer:

    • A replacement

    • A refund

12. Shipping Restrictions

We do not ship laptops to:

  • Freight forwarders (unless pre-approved)

  • Addresses associated with known fraud risk

  • Locations restricted by carrier or federal regulations

13. Ownership & Risk of Loss

  • Ownership of the laptop transfers to the customer upon delivery

  • Risk of loss passes to the customer once the carrier confirms delivery

Return & Exchange Policy

At obonixtech, customer satisfaction is important to us. This Return & Exchange Policy outlines the terms under which laptops purchased through our website may be returned or exchanged within the United States.

1. Return & Exchange Eligibility

Laptops may be returned or exchanged if:

  • The request is submitted within 30 days of the delivery date

  • The product is in original condition, including:

    • No physical, liquid, or electrical damage

    • No signs of misuse or unauthorized repair

  • All original accessories, packaging, manuals, and components are included

  • The product serial number matches our sales records

2. Items Not Eligible for Return or Exchange

The following are not eligible:

  • Laptops damaged due to misuse, negligence, or accidental damage

  • Products with altered, missing, or unreadable serial numbers

  • Clearance, open-box, or “Final Sale” items (clearly marked)

  • Issues caused by third-party software or viruses

  • Products returned without a valid Return Authorization

3. Defective or Dead-On-Arrival (DOA) Laptops

If your laptop arrives defective or fails to power on:

  • You must notify us within 7 days of delivery

  • You may choose:

    • A free replacement, or

    • A full refund

  • We will cover all return shipping costs for DOA or defective units

4. Exchange Policy

  • Exchanges are allowed for:

    • The same model (replacement)

    • A different model (price difference applies)

  • Exchange requests must be made within 30 days of delivery

  • Exchanges are subject to product availability

  • If the replacement item costs more, the price difference must be paid

  • If the replacement costs less, the difference will be refunded

5. Return Process

To initiate a return or exchange:

  1. Contact Customer Support at [support email or portal]

  2. Provide your order number and reason for return or exchange

  3. Receive a Return Authorization (RA) and shipping instructions

  4. Ship the product using the approved carrier

Unauthorized returns may be refused or returned to the customer.

6. Refund Policy

  • Refunds are issued to the original payment method

  • Refunds are processed within 5–10 business days after inspection

  • Refund includes:

    • Purchase price

    • Applicable sales tax

  • Original shipping fees are non-refundable, unless the return is due to:

    • A defective product

    • An incorrect item shipped

7. Restocking Fees

  • A restocking fee of up to 15% may apply for:

    • Buyer’s remorse returns

    • Opened but non-defective laptops

  • No restocking fee applies to:

    • Defective or DOA laptops

    • Incorrect shipments

8. Warranty Information

  • Laptops include a manufacturer’s limited warranty

  • Extended warranties (if purchased) are governed by their respective terms

  • After the return period ends, warranty claims must be handled directly with the manufacturer unless otherwise stated

9. Customer Data Responsibility

  • Customers must back up and remove all personal data before returning a laptop

  • [Your Company Name] is not responsible for data loss or privacy issues related to returned products

10. Legal Compliance

This policy is designed to comply with:

  • Federal Trade Commission (FTC) regulations

  • Applicable U.S. state consumer protection laws

This policy does not limit any rights provided under U.S. law.

11. Contact Information

For return or exchange assistance:

Email: [support@yourcompany.com]
Phone: [Customer Support Number]
Address: [Company Address]

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